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Frequently Asked Questions
What information do I need to provide for payroll processing?

To process payroll, you'll need to provide employee details, including names, addresses, tax information, salary or wage details, and any other relevant compensation or deduction information. A sample CSV file can be downloaded from the application. All you need to do is to fill it according to the format provided and upload.


Can I raise invoices to my clients on the app?

Yes, you can raise invoices, track the status of invoices, and mail them to your clients for payment.


Do I need approval for bulk transfers or payroll processing?

Depending on your role, you may need approval from an authorized person before submitting bulk transfers or processing payroll.


What security measures are in place to prevent fraud?

We implement robust security measures, including user verification, transaction monitoring, encryption, and multi-factor authentication, to protect your data and prevent fraudulent activities.


Are there any fees associated with using your services?

Yes, our services include fees. Fees for payroll processing, single transfers, and bulk transfers will be clearly disclosed before you complete a transaction.


Can I track the status of my transfers and payroll processing?

Yes, you can track the status of your transfers and payroll processing in real-time and through your transaction history.


What happens if a transfer fails?

If a transfer fails, you will be notified immediately. You may be asked to review and correct any issues, such as incorrect recipient details, and then resubmit the transfer.


How do I update my account information?

You can update your account information, such as contact details or banking information, directly through your account settings. If you need assistance, our customer support team is available to help.


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